The usability team, and Bolt|Peters, a user experience research firm in San Francisco, conducted a usability study from March 24th to March 26th. The objective of this study was to identify common interface barriers new editors face by asking participants to conduct simple editing tasks in Wikipedia.
We conducted two types of studies: in-person and remote. Ten participants (three are pictured at the right), who were selected based on their experience level of editing Wikipedia, age group, and gender, were invited to the lab for a one hour study and an interview. Five participants were recruited in real time from the Wikipedia site for remote testing. We asked them to conduct the same tasks we did for in-person study.
One thing I want to share with you before the summary is available is that we received lots of kudos and love from our participants about Wikipedia. People just love Wikipedia. :-)
Naoko Komura, Program Manager of the Wikipedia Usability Initiative